It is completely normal for you to have different points of view. First of all, you are somewhat involved in the oversight of Veterans Affairs, are you not? The ombudsman's role is to make new recommendations to improve services, meaning his role is to be critical. It is normal for both sides to have different positions sometimes. However, is that accepted and well received by the department? That is the important question, in my view.
Let us look at an example. In a company, there may be unions, bosses, workers' rights groups and all kinds of other parties. Sometimes, when the ombudsman does not necessarily follow the recommendations of the public service, that can be an irritant, and vice versa.