I can certainly tell you that it was very impressive meeting the staff. You could tell that they cared very much about their jobs and the veterans they were there to serve. I don't think there was any question about that in my mind. I found it unfortunate that there seems to be this bit of tension between the ombudsman's office and Veterans Canada. The ombudsman is a very knowledgeable and capable man. I just find it disheartening that there is that kind of conflict now. That's probably very normal in most departments.
Is anything being done? You counteracted many of the things that he mentioned in his report. I'd like to know if there is some ongoing work being done to try to make sure that the lines of communication between the ombudsman and the department are cleared away with some of these issues so that you have a better understanding of each other's role and you're working for the same objective, which is to try to increase the support for veterans.