I hope so, particularly since I'm the assistant deputy minister responsible for service to veterans. In a perfect world we may not need an ombudsman for individual complaints at some time, but at the end of the day we probably will.
If you look at the Australian experience--and they have had an ombudsman for quite some time--they saw an initial surge. We expected that once the ombudsman was appointed there might be some pent-up demand. Some of the issues that are being brought forward to the ombudsman's attention are not necessarily what I would call issues that people have today. They may be issues from five or six years ago. So I think there is some of that.
I expect it will level off in time. Starting up an organization from scratch is not easy. That is why we loaned some people to the office of the ombudsman to help him get started. For somebody who is new to the process, hasn't been around the public service, and isn't familiar with staffing in the public service, the process can be a little daunting.