I can't speak for the ombudsman. All I can tell you is that I'm not aware of any information that he or his staff has ever been refused, with the exception of items that are cabinet confidences or matters of solicitor-client privilege. From my standpoint, if he is being refused information or access, it would be news to me.
If he wants to go through access to information, that would be his choice; I can't comment on that. But I can tell you that as a GIC, he and his employees, who are employees of the Government of Canada and have the same security clearance as all our employees, have access to client files, paper and electronic. They have access to our policies: our policy manual, our policy suite, and our online databases. It's all there.