That was so evident in Charlottetown. What was really surprising, in my observation, was that the system is there entirely for the veterans, unequivocally. There are layers of appeal in casework, the layers they go through.... I forget the name of the gentleman who was the head legal counsel there, but he said that, essentially, when he hires new lawyers to come in, they ask how anyone can ever be denied. They're surprised that there's even one person denied a claim.
I'm interpreting the ombudsman to be, then, a further layer of adjudication, if you want to call it that, or an advocate for the veterans.