There are, of course, as we say in English, turnaround time standards for first applications for appeals, and they're met most of the time. I don't know exactly what the percentage is. It's very high. Where there's an urgent circumstance, where an individual is in grave trouble, we call that a red zone decision and we can move that through very quickly. If we're aware of anyone who's in a situation of the kind you describe, we'll move that through the red zone process that Keith manages, and we can get a response very quickly.
On June 3rd, 2009. See this statement in context.