Part of the discussion we've had is that that's the main office, the only one outside of Ottawa.
Second, the bottleneck we have in terms of claims, and you'll have this as well when you come across it, is the Veterans Review and Appeal Board, and how that whole process works. When you're there, it's much easier to understand how that entire process works--travel claims, etc.--especially for the newer members. You get to follow an agent, and that agent will say, you call in and here it is, and this is how the whole process works, or at least is supposed to work.
It enables us, once we have a first-hand view...and also it gives DVA the opportunity to meet the committee, people who normally don't get to come here. We meet deputy ministers, ministers, and parliamentary secretaries, but we don't get to meet the front-line people half the time. Trust me, it's a great...I wouldn't say honour for them to meet us, but they really appreciate the fact that we would take the time to see them hands-on, because the deputy minister is right, they do a fabulous job within the realms of the legislation. It's good to go and meet them and discuss their issues and ask them point-blank what we can do to help them make their job even better. They'll tell us. It's quite good.