I want to make one comment about what happens from one district to the next. The problem is a concern that was raised by a number of veterans and other groups. All the programs may not be applied equally across Canada, and the interpretation of policy, doctrine, and legislation, whatever you want to call it, may not be applied equally across Canada. When veteran A and veteran B get together and figure out that they are being treated differently, that's a problem.
There is no quality assurance practised by Veterans Affairs. When we get together to make comments, Charlottetown is not ensuring cross-Canada equality in the provision of services and how everybody understands these things. As Louise said, it's complicated because there's so much information that has to be utilized in day-to-day operations. There are 45 separate pieces of legislation alone that concern veterans.