When I was an officer, a part of my responsibilities was to make sure that the personnel under my command had financial counselling if they needed it. One of the problems within Veterans Affairs Canada is that the caseloads of the area counsellors, the primary service-givers to the clients, are just too heavy to allow the counsellors to do financial counselling on top of everything else.
An area counsellor will have anywhere from 500 to 1,200 clients. There is just no way that they can see that number of people and make sure they are being financially responsible. It's a case of either creating another task for these people or hiring more people to make sure there's financial counselling. That's a question that still needs to be asked.