I have related some points in the report and to VAC, but I'll give you just one that I think is valid. At the basic recruiting level, when you first sign up--and everybody goes through basic recruiting--you get the culture, the rank structure, and all this information taught to you in an intense atmosphere. I can tell you that I still remember all that stuff.
There's not a word about VAC, but that's the time when it should be introduced. We need to say that this is their disability insurance, that if they get injured this is the department that looks after them, and that if they ever get injured, here are some scenarios of what will happen. That's the crux. Get it in at the lower levels when you first join and you will remember it for your whole career. Of course, updates are needed, but I would say that should be the one point of communication.