I just want to add to what Mr. Marlowe said.
That was a very good question, sir.
When the new Veterans Charter was implemented, there were over 8,000 cases to be heard under the Pension Act. You already had a system that was overwhelmed and very backlogged. Then, in comes the new Veterans Charter, with all these new programs and legislation. Even the staff admitted that to wrap their brains around this new Veterans Charter, it was so complex. There were many different levels of this and that. There were already three classes of veterans and all these subclasses of veterans. I mean, it's endless. No one seems to be treated equally. There are all these different things.
Although there are some good people within the department who are clearly willing to help veterans and guide them through this, they themselves are overwhelmed. Also, many of them who are caring and willing to put forth the necessary effort to help us have themselves never been approached for their own input into the new Veterans Charter. So they kind of feel they are doing everything they can for us, but their voices are not being heard either.