I actually would like to respond to that, if I may.
I am a civilian and I have dealt with a lot of civilians who did not even apply because the forms were so complex. When they called to see if this qualified or that qualified or where they needed to go, they were getting different responses depending on who they talked to. The training at VAC, when this first came out, for the employees was just as confusing, I believe, as it was for the civilians who tried to apply. The list of conditions written on the ex gratia form--that was a criterion you had to have--were written in terms that a physician would understand, not the everyday person. I feel that this was done on purpose to discourage people not to apply. People even thought they were going to lose their medicare if they applied, or some of their old age pension. There was a lot of confusion with it.
You cannot tell me that everyone who did qualify did apply, when it was designed to discourage a lot. I realize that it is Veterans Affairs and there's a lot of talk about veterans and what have you—