I said that because sometimes what we have found in dealing with bureaucracy is that they forget that they were human first, because it's all about policy, power, and ego for some. And it's like saying, “Hey, now, step back aside. You were human first before you came into a position of power.” These are issues that are a result of bad policy, but it's the human side of it that you need to look at, the tragedy, the travesty, and what can be done to prevent it.
On December 8th, 2009. See this statement in context.