The focus groups were done before the charter was very much public, before the charter came into legislation. They were done in 2005 by Corporate Research Associates. I haven't looked at their report in a long time. It was touchy-feely, with a lot of comparisons to the Pension Act. Many things in the new Veterans Charter hadn't been totally solidified, so they were just testing the waters to see what the feedback would be.
I can say that by the time that report came out, the charter in its first draft was already in circulation, so the chances of incorporating changes, in my opinion, were probably slim to nil. But you are all aware that the new Veterans Charter is also called the living charter, and that changes should be possible.