You're talking specifically about older veterans? For most of the older veterans, they would obviously come into the department or be connected with the department through the pension program. We strive, through both our 33 district offices and our contact centre, to provide information and support to them as needed. There's considerable case management and follow-up with individual veterans.
We talked a little earlier about some of the red tape, the bureaucracy in terms of processing, whether it's pension applications or treatment benefit types of claims that do come in. There's considerable work being done in the department, through this concept of operations that Ken referenced earlier, to strip out as much of that bureaucracy so that we can get the work done, the decisions made, and communicated to the clients as effectively and quickly as possible--