If we talk about the treatment benefit program as one example, this past fiscal year we took all of the processing out of the department, and it is with our contractor, Medavie Blue Cross at the moment. So it was part of what was originally in the contract, but it enables the contractor to process those claims much more quickly than we were able to do within the department.
Just this week we have delegated decision-making authority, with the proper financial instruments, that previously had centred or rested with head office for certain categories of benefits, so that the case managers at the front line can make those decisions and make them much more rapidly. So the client winds up getting the benefit in a much more timely fashion than has been the case previously.