That's a really important point, and I would like to reinforce that a bit. In a needs-based approach, having the decision made as close to the client as possible is really critical, because they are the people who know the client, know the issues, are familiar with the medical reports, and so on. We're very much in a transitional phase of moving to that. You can't do it overnight, but we are making very good progress there. Our ADM responsible for client services and commemoration, Mr. Hillier, has spoken about his concept of operations. One of the key features is, over time, to adjust where we have people located in relation to where the service demand and need are. With the increasing number of Canadian Forces clients and at the same time a declining number of traditional veterans clients, we really have to balance where we have those points of service, to increasingly have them at places where there are CF veterans, such as on bases. So that is something that is happening on a long-term basis.
On May 6th, 2010. See this statement in context.