That's an excellent point, Mr. McColeman.
First of all, we have to show the veterans, in this committee's rewrite of the charter and recommendations, that there are going to be programs and processes in place. Only you can do that in Parliament. Only you can force Veterans Affairs to implement the programs that establish trust and build confidence once again. A lot of broken trust has been generated over the years with Veterans Affairs.
Once that foundation of solid, dependable, trustworthy programs is in place, then we go to the 30% hiring and we start employing veterans in remembrance; we employ them in communications about treatment benefits; we employ them in designing the pamphlets that are sent out.
We have creative, innovative ideas that adapt to the modern world, and not just mirror processes that have been followed for 20 years. These veterans then feel that they are included and they can reach out to their peers.
The OSISS network is a perfect model for that. It's small. We're talking about something much larger, but I think that's the way we have to start looking: first, the foundation of excellent programs; second, start involving the veterans in determining how that message should be conveyed and encouraging people to come in for help.