The attendants allowance was a benefit that was available under the Pension Act. Again, it was payable at various grade levels, and it was intended to help people with housekeeping and with personal care, if they needed it. It was a monthly allowance, tax-free, that supplemented the monthly income.
I think that looking at what kind of help was available in the past will be helpful in terms of looking at where we need to make some changes. Some of those services can be provided now under the veterans independence program. Some are under rehabilitation programs, if they're needed.
This charter is about investing in and providing the services people need at the time they need them, which research tell us has the biggest impact in terms of positive health outcomes. But it is a culture change. It represents a significant culture change not only for our veterans and members of the Forces but for our staff and employees as well.
We still have more work to do to achieve the full potential of the new Veterans Charter. And when we combine that challenge with the fact that we have some communication issues in terms of people not understanding the charter, it makes it even more challenging. But I think that's certainly part of the solution.