I'm disappointed, because as a former director of a district office, certainly if there are examples of that, we would deal with them very quickly, because we do bend over backwards to assist veterans. We recognize that veterans who come to us need our assistance. Some of them have very complex and very challenging issues, and we do what we can to assist them. Sometimes we have veterans who are very ill, who are very angry, and it's very difficult to work with them, so I can understand how some may have an impression such as that. But, again, we try to work with them and their providers and what not to ensure that they're getting the benefits and services they need.
On May 13th, 2010. See this statement in context.