Under the old system it was particularly difficult to meet the needs of the family. It was mainly focused on the veteran, and that's where you get into the challenges of how do we get benefits and services for the family, for the children. It doesn't fit with the system and the treatment that we have. With the new Veterans Charter there's so much more flexibility, and I think it's much better with respect to families and children.
On May 13th, 2010. See this statement in context.