Certainly. There has been quite a bit lately. One of the initiatives in the past month is that we have increased authority to the case manager so they can make decisions immediately. They don't have to rely on their client service team managers or other authorities. We've delegated authorities within the regions so they can make decisions in a more timely fashion.
We are trying to ensure that people are trained and up to speed and comfortable with some of the cases we see, as they are very complex. We are making sure they have the resources in place to assist them with these cases. In some of the offices across the country we have access to clinical care managers who can provide assistance to the case managers. We have regional rehabilitation officers. There's an increased access to resources. There have been improvements in resources, and certainly the caseloads.
There's work under way in the district offices to enhance the capacity of our case managers so their caseloads are lower than what they had been previously in order to give them more time to make decisions.