In terms of the number of case-managed clients per case manager, at one stage it was a high number, as you have mentioned. There's been quite a bit of work in the last year or two to enhance the capacity. We've determined that an acceptable case load for this type of client is 40 to 60 clients per case manager, especially those with complex needs. There's work underway right now, and we've achieved it in a number of instances, whereby case managers only have that. We've reallocated work within offices or within regions so that case managers have much lower client bases.
On May 13th, 2010. See this statement in context.