Thank you.
Actually, as you indicated, on the impact on families in terms of people with mental illness, it's recognized that it doesn't just impact the individual, it's the whole family, and the whole family needs to be part of the solution and be part of the planning too. So I think it's recognized that that's an issue.
When you talk about the rural-urban split, about 33% of our clients with mental health conditions live in rural areas, and the remainder are obviously urban. So that is creating a challenge not only for our department. Other federal departments have clients in rural areas, and the same with the provinces and communities. So what we're doing is we're implementing tele-mental health, for an example. We have that in most of our clinics across the country. We have ten clinics. We also have now providers who have come on board with tele-mental health, and we've done a few pilots and we find that that's helping. Through the pilots, we found that the clients are actually benefiting from it. It's probably the health professionals who don't feel as comfortable utilizing that capability, but we are doing things like that.
I don't know if you know this about our OSI clinics, which I think is just fantastic: they do spend time in the communities going to different providers and putting on conferences to share the knowledge and transfer the knowledge around how to treat people who have PTSD and their families. So we're doing a lot of work in that area. We also have peer support people who do travel to the rural areas, obviously, and provide support to families, and to veterans as well, who have mental health conditions. So that's happening. And we do have the VAC assistance line, which they can call 24/7 if they're struggling, if they need some assistance. So that is available as well for the people in the rural areas.
But it is an issue, and it's interesting that you raise it, because we are starting a pilot in Newfoundland. We thought it was a good place to start because of its vast geography and the fact that a lot of their clients—more than the national average—live in rural areas. We're working with the province, with communities, and with other federal partners to see how we can better support people who live in rural areas. It will be interesting to see what comes out of that that would have applicability across the country. So we are certainly doing more around that.
Your second question was around mental health...? I should have taken notes and I didn't. I was too intrigued by your questions.