Obviously, yes. There are multiple forms that we can use on the service delivery side in terms of understanding what's happening at the front line.
As Bernard mentioned, there are performance reporting pieces that we look at in terms of are we meeting turnaround times, are we doing assessments, are we meeting in a timely manner and delivering benefits and services in a timely manner? So yes, we do that.
As well, there are multiple forms between head office, regional offices, and districts that talk about different disciplines in the different programs being delivered, that look at what the challenges and issues are, and what some of the solutions might be. At a working level that absolutely would be happening, from the employee level and not just the veterans level.
Then from an overall system perspective, we do look at outcomes. We look at outputs. We look at what kind of performance we are seeing from the programs, in particular, new Veterans Charter programs, and what we are achieving.