Thank you, Mr. Chair.
Thank you to the witnesses for being here today.
I must say that in my constituency, as I talk to veterans, they are very appreciative of the Veterans Charter and are appreciative of the benefits they receive. But there are a few problems with it, some holes in the program, and we're seeking to better the charter.
Concerning the front-line people delivering those services to the veterans, do you have something in place where you track those problems with the benefit delivery and bringing forward recommendations? There is some strategy in here, as you called it. I just want to know a little bit about how you track some of the information you are getting directly from the veterans on some of those holes.