I think you missed the question just a little bit, because I wanted to know how the department was moving those concerns through, not the veteran himself.
They are dealing with a number of veterans, so if a specific issue comes up and it is repeated and repeated, do they have a way to send that information along and say they've got a bit of a problem and this is just a heads up? There should be recommendations on how things should be changed. Do you get that sort of feedback from your front-line people?