I appreciate that, because I know if it were reversed and done differently you'd get more complaints than you get now. I think advice, reaching out, and so on are probably what they're looking for.
The transition is something I hear about quite a bit. I think we have to remind ourselves that this is a department that deals with all kinds of people with challenges, problems, and physical- and stress-related issues, so it's an ongoing process of trying to serve people. Are you ever going to totally reach the perfect mark? I doubt it, but the effort has to continue, and I think we are all trying to share that.
On the transition, a lot is going on, but I'd like you to take a moment or two. In my mind the new pressure will be from the new vets. There's no question there are all kinds of new things coming forward. A lot of it seems to be when they're picked up at the earliest stage, which is when they're still in DND.
There's more to be done between the two departments. How do you see that progressing? I know a lot has been done in clinics and other things, but how do you see that progressing so that the early intervention continues to grow as an important service?