Mr. Chairman, I think the first recommendation would be.... If I've done one thing right in the past three years it has been to put veterans as the absolute priority in establishing and maintaining their trust, confidence, and loyalty, and reaching out to them, not spending time in the office.
My second priority is to attain and maintain the trust and confidence of my staff. They really know their business, and I would submit that in the fullness of time, if they're allowed to carry on as they are, especially if they have the powers they desperately need through legislation, they will be in a position to effect tremendous change on the culture within Veterans Affairs and the board.