Mr. Chairman, first and foremost, I have to say that I have dissociated myself from many of the day-to-day operations within the office, because I feel that on August 17 I was not credible, if you will, to be dealing with the department and the people I've become so actively engaged against. So my director general of operations, Ms. Louise Wallis, who has been with me since the beginning, has been running the Office of the Veterans Ombudsman. I've really encouraged her and her director of strategic liaison, Colleen Soltermann, to take the reins and to ensure that they can really, as I would say, provide a right-seat ride to the incoming ombudsman.
I've also embarked on extensive lessons learned and I've included that in your package. It's what I'm referring to as a blueprint for the fair treatment of veterans. It has been hugely consulted right across the country. It's the accumulation of all of my lessons on the road with my town halls, as well as lessons that my investigators and my early-intervention analysts have had. We've brought this together and have done a public consultation that I hope will help. I'm also doing what in the military we'd call handover notes, which will provide a little insight.