Thank you very much, Mr. Chair.
Mr. Stogran, it's good to see you again.
We have talked before about many issues. I want to say first that it hasn't been easy for you the whole way around, as the original and the pioneer in the ombudsman's job, but I want to commend you for the work you've done.
There's lot of stuff in your report that is very candid, and we have to hear it. Whether we agree with all of it or not is a matter of time, as you well know, but one thing that strikes me most, I guess, is that the processes themselves have to change. I think you said before that it may not be a deliberate attitude, but that processes themselves have blocked people.
Do you want to expand on that part of it? As an example, we could never interfere with the appeal board, but certainly we can change the process. I'd like to hear more about that, if I could.