I know you can't give any specific examples, but I think for the purposes of this committee we want to get right to the root of the issues and make sure we feel satisfied that the Department of Veterans Affairs is reacting where it needs to react.
I want to go back to the case manager or area counsellor issue again. I know you can't give specific examples, but I would be interested if you could provide us with general examples of where a case manager has come across an issue that was of concern to him or her and responded and the chain of command has worked. I think we've all had jobs before and we've all worked in management and we know in theory it all sounds good, but in practice does it actually work? If you had some examples you could provide to the committee for our report, it would be helpful in satisfying us that the chain of command actually does work.