I can respond perhaps to one part of your question, certainly not to the clinic protocols.
Just so that you're aware, when a veteran comes into our programs there is a full assessment that's completed on the veteran. There's also the screening for suicide as well that occurs. To the extent possible, we encourage the participation of family in the case planning, because they are absolutely key to supporting the veteran in their recovery, no question.
So we do work with the veteran. We work with their families. We work with their providers in the community--their psychologists--to the extent that we have permission from the veteran in terms of discussing and sharing that information. And if there are indicators and if the risk factors exist--and I went through what those risk factors were earlier--those are exactly the signs that our staff, working with the veteran and their family, need to be aware of and need to ensure that the veteran's primary physician is aware of as well.
So we do have protocols in our department in terms of how to deal with clients who could potentially die by suicide, and also for clients who call into our national call centre. Because that occurs as well, when a client will call in crisis, indicating that they wish to take their lives. So we have protocols there. We've given the training. That then works with the case manager in the district office.
Tina, you could perhaps expand upon the protocols.