I think the point you're getting at, though, is that there is a delay in needed access for a veteran to get the support. The other program we are looking at within the department in terms of reducing some of that red tape and the delay is the rehabilitation program and looking at the front-end piece, because staff have given a lot of feedback. For example, some of the things we've started doing is putting the decision-making down closer to the case manager, who knows the client and can actually make those decisions without having to involve a whole team of people, or without having to elevate that to head office, which was the case. So in the rehab program--exactly what you're talking about--they are looking at that front-end piece. They recognize there could be a delay in terms of getting the veteran into the program.
On November 16th, 2010. See this statement in context.