So why don't they know that? Why do they seem to be unable to access this bureaucratic system that we have out there? They're turned off from accessing it, and would rather live in a shelter with next to nothing than go to VAC and have you help them. They think it's a big, crazy, bureaucratic nightmare of a place, and they don't want to be bothered, I guess. I don't know.
On November 16th, 2010. See this statement in context.