I'll try to give you a straightforward answer. It's a bit of a complicated issue.
Often a veteran will arrive at our office--that was early on--at the suggestion of a family member, at the suggestion of an OSISS peer support person, a military comrade. It could be a formal referral by a civilian physician. But I guess the point is that they were outside the system at that point. They were not known to be a military person who had suffered a mental health injury because of their military service.