Mr. Chair, I will say a few words, but if you don't mind I would like my general counsel to talk on this issue because she's more aware of it.
You're quite right, people come to our office in confidence, and whenever we want to use their name or divulge their information they have to give us their written consent. When we say sometimes that people are sick and they won't come forward, we cannot deal with the family on behalf of the third person. They have to come. So there's a lot of privacy.
You're right, if people don't want to come forward, you cannot force them and say, “Are you going to tell us what your family needs?”, and so on and so forth.
Mary is my privacy and access coordinator, so maybe she can add to it, if you don't mind, Mr. Chair.