I would strongly suggest that it is important that services being provided through Veterans Affairs and the Canadian Forces and others be trauma-informed. There is an international movement, in which Canada is somewhat lagging, that is promoting trauma-informed care and practices. That includes looking at every aspect of how service is delivered to ensure those services are sensitive and supportive of the needs of people who have been affected by trauma.
The agency I work with is Klinic Community Health Centre, in Winnipeg, and we produced a trauma tool kit. It's about how you deliver and promote trauma-informed care and practices. We're sending this document all over the world. The U.S. and other countries have seen it and they are asking to use it.
There are wonderful resources available to help organizations and services to be more trauma-informed, and I would say that should be something Veterans Affairs should really be looking at. I'm assuming they already are, but there are lots of tools out there that can assist in that process.