I can answer that.
Yes, it's the same challenge for us, because we're seeking the same medical service records. Oftentimes they do exist in the department, so we're able to access them if the appeal is made close enough to the time that they're still retained within the department. But if we need to obtain them from DND, then we have some of the same access issues, depending on the location.
We're always interested in any improvements that can be made in speeding up that process.