The reason I ask is that I think we've all run into the situation where veterans, in a level of frustration, come for appeal and so on. But by that time it's been a fairly long road for some of them.
One of the things I think we've run into consistently is the transition from active military, from DND care, to Veterans care. One of the repeated comments was the availability of records or the access to records, that type of thing.
That's why I'm asking you, because the modern vets are far more aware of and interested in having the records with them. I wondered if you see any difference in that. They seem to be far more aware of what's...and they're probably a bit more aggressive in going after the information they're looking for as well.
Have you noticed that at all? Is there a difference in approach in recent years?