With respect to the way the tribunal deals with all applicants, and especially those with mental health issues, we are conscious of trying to make it more comfortable for them. We work with their representatives to be accommodating to their needs at the hearing. We also try to obtain as much information as possible about their individual situations, because each case is dealt with on its own merits. Therefore, we're always working at ways to become more efficient.
On February 14th, 2011. See this statement in context.