On the SISIP side, about nine months before release, when the member is provided with his disclosure package telling him that he will be medically released, he gets our SISIP package. The application form was developed in conjunction with the OSISS program, so it's specifically designed for individuals who have psychological disorders to simplify it for them.
Once the application has gone through, my staff get face to face with the members and they walk them through it. Once they have filled out the application, we will walk them through all the steps, and since they're assigned one counsellor who stays with them for the duration of their claim--that's no less than two years, and in many cases much longer--they develop a long-term rapport and they act as a sounding board for the client to remain focused and on top of things as things move forward for them.