Beyond what Colonel Blais has said, from our side of the house, when we're dealing with the clients--I've dealt with clients pre the existence of the JPSU and post the existence--we see a dramatic difference. When we're looking at centres like Edmonton or Halifax, where there are JPSUs, the process is extremely simple. We get connected with them. We don't have to hunt them down. We're able to make a good connection. When you're in some of the more remote areas, it can be much more of a challenge, and we're seeing that change.
On March 23rd, 2010. See this statement in context.