With respect to our program delivery, we are very conscious of the anxiety on the part of the veterans or the clients, whether serving in the military or the RCMP, to have their decisions or to have their cases dealt with. From the time the file enters until we render a decision, we work continually to reduce that time period. In addressing that issue, our priorities are to deal with the systems that are available to us. We've introduced video conferencing to assist us, for example. It's not only that the parties agree to it in order to have their hearing dealt with more quickly, but it's a trend that we're investigating all the time, because as technology improves, it becomes more readily acceptable to everyone. We can all remember when there were delays in video conferencing, but now everything seems to have improved, and we're looking towards using that as one example.
Another example is talking with clients and their representatives in non-central areas in order to make other arrangements to bring them easily to appear for their review hearings. We're very flexible in that aspect.
Our priorities over the future are to maintain our service standards and also to improve on them.