Okay.
I have been looking through the ombudsman's report, and one of his concerns was the requests for treatment and medication that were denied.
The ombudsman says that the letters sent to veterans to inform them of their request for treatment benefits and medication being denied don't always explain how and why the decision was made. It makes it very difficult for those veterans to gather the documentation they need to appeal the decision.
What steps are you taking to address this? It seems to me that's at the centre of a lot of the complaints I hear.