The joint personnel support unit, which we stood up in 2009, is commanded by Colonel Blais, to my right. It has a series of performance measures that we continue to develop, implement, track, and monitor to gauge the effectiveness and efficiency of the various support services provided by the IPSCs. The IPSCs are really for one-stop shopping. They can provide assisted financial services, adaptive fitness, and so on. Veterans Affairs Canada staff are embedded in each one of those sites. All of the various services available are monitored on a regular basis to determine if we are meeting the needs and are doing so in an efficient manner.
On February 7th, 2012. See this statement in context.