Mr. Chair, it's a great question, and it comes up often.
We have recently completed a series of 25 town halls across the country specifically to get the word out to serving members about how to understand the new Veterans Charter. I sponsored it, but Veterans Affairs did the lion's share of the presentations. They were specifically to deal with issues such as how people, first of all, need to be aware of the requirement to document their injuries or ailments if they have them.
It's always a struggle, because it's not often at the front of people's minds as they're out there doing the business we ask them to do. In regard to formal documentation, inasmuch as that is the preferred approach, we have worked closely with Veterans Affairs to ensure that if the documentation didn't happen during the exercise or the deployment, if that individual could go back and get witnesses who were there at the time, or a note from the commanding officer verifying that he or she did get injured in such and such a fashion, it is helpful to Veterans Affairs as they look to adjudicate the file.
To my mind, your question really goes to the requirement to ensure that men and women going about their training and operational deployments bear in mind the need to document their illnesses or injuries and that they take a longer-term view in making sure their files are complete in case they ever need the services of Veterans Affairs. It's more of an educational and an awareness campaign, and I think we're getting better at that.