Bill mentioned some of the critical performance measures we're judged by. But as to some of the specifics, I can go through some numbers for you.
With respect to VAC performance standards and client satisfaction, at least 80% of clients who access CTS will report that their knowledge has increased in résumé writing, interview techniques, conducting job searches, labour market information, self-marketing, and job-finding.
Based on available data and client outcomes, we're averaging 91% satisfaction and performance against that metric. When we look at the effectiveness of the workshops, it's the same thing. We're averaging about 99% effectiveness.