I agree. I think as well, the fact is that they have a right to know why they were rejected, and also, that the letter has where they can appeal, that the bureau of appeal is out there to them as well. If everything is working and this is improving, then hopefully you'll be coming back to us in the supplementals asking for more money because the veterans are receiving the benefits they're entitled to and that they've earned through their service.
On March 6th, 2012. See this statement in context.