The first thing they will see on the website, even before sending in their applications, is a very clear view of what benefits are available to them, depending on if they are Canadian Forces members, traditional war veterans, or merchant navy. That's the first window.
Then, we have simplified the application process, and we are working on the re-engineering of what we do at the departmental level once we receive the application. So we have a simplified application process, and decisions are made faster.
On disability benefits, for example, we have reduced by one-third the time it takes to get a decision. The veteran will not see it, but we are a department that is very dependent on paper because we deal with military records, health records, libraries and archives, and DND. We have started to digitize the information so that all of our employees have it online at the same time. Since August, we have digitized over 1.2 million documents. That reduces the time our employees need in order to make a decision.
So from a veteran's perspective, simpler, faster, and more clearly articulated decisions. That, in a nutshell, would be what the veterans would see.